Job Description

Wireless Retail Store Manager

Universal Wireless is currently looking for motivated, sales driven wireless sales leaders to drive Sprint's industry leading products and price plans.

The Wireless Retail Store Manager will be responsible for the day to day sales and operations of a retail store location. The Wireless Retail Store Manager reports to the District Manager(s) and will interact with customers, employees, organizational management, and Sprint corporate representatives on a daily basis.


  • Base salary with monthly commission incentives
  • Personal development and training opportunities in coaching and leadership
  • Health and life insurance
  • Career advancement opportunities, as we have a strong history of promoting from within.

  • Fast-paced and spirited work Environment
  • Sense of ownership with an entrepreneurial feel
  • Universal Wireless currently has over 40 locations across 4 states and we are continually growing and expanding into new markets providing more and more job opportunities


Responsibilities include, but are not limited to:

  • Establish and exceed organizational performance targets.
  • Provide leadership and teamwork designed to deliver an ideal experience to every customer, every time.
  • Provide answers directly to customers concerning billing processes, equipment, service plan upgrades, service and repair, and other customer service related issues inquiries.
  • Actively encourage, support, and facilitate the growth and development of all associates in retail store(s).
  • Create an environment that motivates and inspires associates to exceed expectations and goals.
  • Establish open and honest communication with a diverse team to create a positive environment.
  • Oversee all store operations including opening, closing, compliance, cash, & inventory.
  • Complete and reviews all adjustment & monitoring, payroll, and performance related reports.
  • Coordinate sales, promotions, and marketing events to ensure customer flow is maximized and visibility is high.
  • Responsible for human resources and staffing responsibilities including the hiring process, interviewing, training, and various associate lifecycle activities for store associates.
  • Participate in community events and public relations activities to develop a positive image for the company in the local community.


Our team members come from a wide variety of backgrounds some have already shined in wireless telecommunications sales and others have simply mastered the art of customer service. Whatever the case may be what makes our team successful is their love for helping people, passion for new technologies, and hunger for a career in retail sales management.

Our candidates must also possess the following:


  • High school diploma or state equivalency certification
  • 2+ years sales experience
  • Strong communication and interpersonal skills
  • Open availability including nights, weekends, and holidays


  • Associates Degree or equivalent experience
  • 1-2 years or supervisory or management
  • Experience in the wireless industry
  • Working knowledge of Sprint cellular products and services

Company DescriptionAt Universal Wireless, we are not only focused on sales and customer service - but also the development of our people. We want to see you be successful in your position and we provide the tools to get you there. Some of those tools include a 90-day training program, on-the-spot coaching, general improvement coaching, and an extensive support staff.

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